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RiverRhee Consulting Training Courses

  

Coaching Skills for Managers



Audience
Coaching Skills for Managers is a workshop aimed at line managers, project managers and all leaders in the Life Sciences sector who have the responsibility to get the best out of their employees and team members.

 
Duration A one day course.     
Objectives The workshop is highly interactive and practical. It aims to develop delegates’ skills and confidence for getting the best out of every employee; to learn and practise how to turn on individual productivity and to help people grow and reach their full potential. 

At the end of the workshop, participants will:

  1. Appreciate their role as manager and coach and be able to take full advantage of coaching opportunities in both formal and informal settings. 
  2. Know what coaching is, and is not, and be able to draw from a spectrum of coaching approaches when tackling common scenarios in the workplace.
  3. Have honed and practiced the three key skills for effective coaching: listening to understand, asking powerful questions and delivering effective feedback.
  4. Understand the importance of an active coaching mind-set as the basis for effective coaching.
  5. Have a personal action plan for implementing broader coaching practices.

   
Content This one day workshop will involve input, facilitated discussion, group work and skills practice, covering the following content:

  • What is coaching, when to coach, why coaching works and the role of the manager as coach
  • The coaching spectrum – directive vs. non-directive and the link to Situational Leadership
  • Developing a coaching mind-set
  • Coaching skills – active listening, listening for understanding, techniques and approaches for powerful questioning and delivering effective feedback
  • Practice, observation and peer feedback using real coaching goals and work based scenarios 
  • Action planning based on the 5 steps of behaviour change.

   
Follow up The acquisition of new skills is just the beginning – structured and meaningful follow-up will help to ensure greater likelihood of lasting behavioural change.  

Each delegate on Coaching Skills for Managers will:

  1. Create a personal action plan. 
  2. ‘Buddie up’ with another participant to create a learning group for post event support and challenge.
  3. Be sent a reminder card in the post 7 days after the course to reinforce their personal actions from the course.
  4. Have the opportunity of a 30-minute follow-up call with the tutor (4 weeks after the event) to review successes and help with any ongoing coaching challenges.
  5. Be encouraged to take the outcomes and lessons from the course into a development discussion with their manager: to consider adding a coaching-based development goal to their personal development goals.

 “The purpose of leadership is to create more leaders, not followers” -  Ralph Nader


   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel: +44 (0)7876 130 817 for availability and costs. 

Participants can join one of the open programmes, or alternatively, the course can be delivered in-house.


www.riverrhee.com

Conducting Effective Performance Reviews and Appraisals



Audience
Team leaders, supervisors and managers in scientific and non-scientific disciplines in the life science sector.

 
Duration A one day course.    
Objectives Performance review and appraisal processes are a two-way activity: the individual takes personal ownership for their performance development plan, and the team leader, supervisor or manager acts as a coach to guide and support the individual through it.  

Successful management of performance requires a clear direction for the team involved, documented roles and responsibilities and well-defined and measurable objectives. It also requires some softer ‘people’ skills.

This course provides an opportunity for team leaders, supervisors or managers who are relatively new to conducting performance reviews to learn about the processes involved, to identify opportunities to improve their own organisation’s processes and to develop their skills in effectively guiding and supporting their direct reports.
   
Content - Why have a performance review process

- Key principles, steps and documentation for effective performance reviews and appraisals

- Comparison and discussion of alternative schemes

- Setting and monitoring SMART objectives

- Managing the performance appraisal discussion

- Communication, coaching and associated skills

- How to address the different scenarios that might be encountered with direct reports 

- Options available for developing your direct reports

- Participants’ next steps for applying what they have learned

   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817

www.riverrhee.com



Effective Influencing and Communication



Audience
This course benefits anyone (managers and more junior staff) wanting to improve their communication and influencing skills.  In addition, it is anticipated that managers attending will take their new knowledge and skills back to their teams and spread good practices further.  

 
Duration A half-day course.    
Objectives ‘Good’ Communication is a vital skill for every individual in every situation and in every organisation. It relies on listening as well as talking, and is a key factor in the ability to successfully influence others.  Communication impacts on and affects morale, productivity and profitability.
 
For managers, effective influencing and communication skills will enable them to build and develop their teams, accomplish day-to-day tasks and projects, and gain the necessary buy-in for organisational change.  

Effective influencers and communicators at any level of the organisation take account of the differences between people: what motivates them, how they prefer to receive and share information, and how they might respond in different situations based on their gaols and circumstances. 

“To effectively communicate, we must realise that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins
   
Content This course:

- Recognises the communicator’s responsibility for creating and conveying clear messages and illustrates how to achieve this
Explores how different people, in different situations, will respond to communication and influence differently
Examines the various approaches available to build rapport and influence others
Develops the individual’s skills in active listening, in asking the right questions, and in shaping communications in a way that will enable them to achieve their desired results.

Your ability to communicate in a way that is tailored to the recipient, the situation and the goals to be achieved will make a big difference to how you influence others and to the ultimate outcomes for the business.
   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817

www.riverrhee.com

The First Steps in Selling



Audience
Business developers and scientists responsible for negotiating sales for their company’s products and services with new and existing clients – with little or no formal training in selling.

 
Duration A one day course.    
Objectives The course will equip participants with the essential skills and confidence for achieving a diagnostic approach to sales.    
Content Diagnostic selling is a proven holistic approach to sales that focuses on understanding your client’s requirements and how best to address them. The approach aims to build a strong and lasting relationship between supplier and customer, founded on mutual trust and understanding.

The course covers:

 • What is the diagnostic approach to sales?
 • The world in which we sell
 • The Decision Challenge
 • The Psychology of Change
 • Diagnosis of need and determining the ‘Cost of the Problem’
 • Communication skills - Listening deeply, affecting change
 • Design and delivery of your solution
 • Handling the competition
 • Closing the sale

 The course is highly interactive and will involve discussion, individual and group exercises.

   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817 

www.riverrhee.com


Introduction to Lean and Six Sigma



Audience
Recently appointed project leaders and managers in the life sciences sector.

 
Duration  A one day course    
Objectives The course provides a foundation of sound business practices to ensure that participants can fully understand what their customers value, can deliver that value as efficiently as possible, and can free up the talent within their organisations to continue to innovate and grow.

The training event combines process mapping and improvement approaches to help participants make the most of their time and resources, and to ensure that each member of their team is making the most of the best business practices available to them.

It will enable them to critically review their deliverables (products and services), how they go about their work, and how they can work more effectively and efficiently on a continuous basis.
 
   
Content A structured approach and a selection of tools for:

- Clarifying customer requirements and business, team or personal deliverables in relation to these

- Identifying and mapping existing internal processes

- Measuring performance and analysing issues with current processes

- Identifying and evaluating opportunities for improving processes

- Developing participants’ own action plans and measures to follow-up from the course
   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817


www.riverrhee.com



Introduction to Management



Audience
Recently appointed project leaders and line managers and/or more experienced managers seeking more formal training.

 
Duration Three one day modules.     
Objectives To equip line managers and project leaders with tools and techniques that will enable them to progress smoothly and effectively from a team member to a management role.

At the end of the programme participants will be able to:

- Identify the key result areas of their own job and those of their team so they can plan their workload to achieve their objectives

- Set objectives which people are committed to achieve

- Be more aware of their own leadership and communication style and adapt it as appropriate to support, motivate and develop individual team members

- Appreciate the various working practices essential to the optimum effectiveness and productivity of their teams

- Analyse the likely causes of people problems at work and develop strategies to resolve them

- Be able to reflect upon and highlight areas for concentration and further learning/development
   
Content Managing the Individual:

- Roles and responsibilities
- Motivating individuals
- Communication
- Managing performance and developing people
- Dealing with difficult people and situations

Building the Team:

- Stages of team development
- Team roles
- Adapting your leadership style
- Good practices for effective team working

Managing the Task:

- Managing time and setting priorities
- Delegation
- Managing projects, processes and problems

The course is highly interactive and involves discussion, individual and group exercises, and opportunities for personal coaching and feedback.
   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817

www.riverrhee.com


Managing Change



Audience
Business leaders, project managers, line managers

 
Duration A one day course (tailored shorter versions also available)    
Content This course will draw on a full range of behavioural and procedural concepts and techniques in a participative and practical way, to equip participants with the necessary skills and tools for effective business change.

By the end of the course participants will have:

- Increased their awareness of how they and their stakeholders might experience and respond to change

- Learned some influencing strategies for effective business change

- Identified potential strategic and tactical approaches for implementing change within their organisations.
   
Objectives - Behavioural responses and influences for change

- Positive and negative change ‘journeys’

- Resistance and motivation

- Strategic and tactical factors for implementing change

- Identifying key messages for communication

- Stakeholder analysis and management

- Alternative change management and communication approaches

- Embedding and measuring business change

- Development of draft business change management plans

The course is highly interactive and will involve discussion, individual and group exercises. 
   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817


www.riverrhee.com


Recruitment and Employee Relations for Managers



Audience
Team leaders, supervisors and managers in scientific and non-scientific disciplines in the Life Sciences sector.

 
Duration A one day course.    
 Objectives Line management responsibilities include the ability to recruit the best employees for their team and apply internal policies and procedures professionally and consistently to achieve a stable and productive working environment.

Recruitment and employee relation processes, procedures and policies are continuously evolving, but there are also some fundamental good practices and tips for applying these effectively.

This course provides an opportunity for team leaders, supervisors or managers to learn about established good practices as well as the latest in the areas of recruitment and employee relations.  

The course is designed for in-house delivery and will be tailored to reflect individual company processes, policies and procedures.

It will combine presentations with opportunities for discussion and practical exercises.

   
 Content Recruitment:
  • Understand the importance of good selection decisions
  • Be able to follow a structured, consistent process for recruitment
  • Know how to prepare for and conduct effective interviews
  • Use competencies to identify the best candidates for positions 
  • Avoid some of the common interviewing traps, errors and biases.

Employee relations:
  • Understand key elements of employment law and types of discrimination 
  • Understand your key HR policies and be able to apply to various employee relations situations
  • Understand your responsibilities as a line manager.
  • Identify your next steps for applying what you have learned.

   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817 for availability and costs. 


www.riverrhee.com



Supervisor Training



Audience
Recently appointed project leaders and line managers and/or more experienced managers seeking more formal training.

 
Duration This is a menu-based approach of three modules, each of potentially half a day’s duration.  Topics are selected with the client so that relevant subjects can be explored in depth.     
 Objectives The training provides participants with principles, tool sets and skills to apply in their work.  

They will also develop an action plan for their ongoing development. 
   
 Content The following list will be customised to meet the exact needs of the participants 

Managing the Individual:
- The role of the supervisor
     - Skills and attitudes of a supervisor
     - Transitioning from team member to supervisor

- Managing performance
     - Understanding and motivating individuals
     - Roles and responsibilities
     - Setting objectives
     - Performance appraisals / development

Building the Team:
- Developing the team
     - Team dynamics and development
     - Adapting your leadership style to the needs of the team

- Good practices for effective team working
     - Communication
     - Decision making
     - Managing team meetings

- Dealing with difficult people and situations

Managing Tasks
- Planning and coordinating work
     - Setting priorities and managing time
     - Delegating and monitoring

- Managing projects, processes and problems
     - Continuous improvement
     - Interacting with other managers / stakeholders

Instruction is through a combination of short presentations, discussion and practical exercises to build on the participants’ existing knowledge and skills and to address specific situations that they are already encountering or expect to encounter. 
   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel +44 (0) 7876 130 817


www.riverrhee.com


Transition to Leadership



Audience
Transition to Leadership is a workshop aimed at managers in the Life Science sector who have recently moved to, or are about to move to, a more senior leadership role. 

Potential participants will likely manage a team of line managers or project managers, or both, and have responsibility for a function or department and may occupy a seat on a senior level leadership team.

 
Duration A one day course. (Supplemented by two 30 minute phone conversations with a course tutor in advance of, and as follow-up to the course, at mutually convenient times).    
Objectives The workshop is highly interactive and practical, and is aimed at developing delegates’ leadership style and skills beyond the tactics associated with day-to-day people management. 

At the end of the workshop, participants will:

  1. Understand the value and nature of emotional intelligence and how it lays the foundation for leadership effectiveness and success.
  2. Have a deeper awareness of their individual leadership style through the Myers Briggs Type Indicator (MBTI).
  3. Appreciate the need to adapt their leadership style according to different business needs and be able to apply Goleman’s 6 leadership styles appropriately. 
  4. Know how to stay authentic whilst adopting different styles for the situation or task at hand. 
  5. Have explored how to combine strategic thinking, with influencing and change skills to achieve ownership by their staff: the ingredients for inspirational leadership.
  6. Have a personal action plan for implementing broader leadership behaviours and practices: including how to address any potential stallers or blockers to implementing these goals at work.

   
Content This one day workshop will involve input, facilitated discussion and group work covering the following content:

  1. Emotional Intelligence and the link to leadership effectiveness. 
  2. Making the transition to leadership successfully through ‘7 seismic shifts’.
  3. Leadership Styles and approaches – participants will receive a 30 minute pre-course phone de-brief on their MBTI profile and an MBTI profile report outlining their relative strengths and blind spots. 
  4. Discussion and application of the MBTI leadership profiles and D. Goleman’s Leadership styles model, as frameworks for developing leadership capabilities.
  5. Authentic Leadership and staying true to self.  
  6. The role of the leader as a strategic thinker, responsible for aligning individuals and teams around mission and goals. 
  7. Influencing techniques and effective change management.

   
Follow up The acquisition of new skills is just the beginning – structured and meaningful follow-up will help to ensure greater likelihood of lasting behavioural change.  

Each delegate on Transition to Leadership will:

  1. Create a personal action plan. 
  2. ‘Buddie up’ with another participant to create a partnership for post event support and challenge.
  3. Be sent a reminder card in the post 7 days after the course to reinforce their personal actions from the course.
  4. Have the opportunity of a 30 minute follow-up call with the tutor (4 weeks after the event) to review successes and help with any ongoing leadership challenges.
  5. Be encouraged to take the outcomes and lessons from the course into a development discussion with their manager: to consider adding a leadership based development goal to their personal development goals.


   
Training provided by




Please get in touch with the training provider at info@riverrhee.com, tel: +44 (0)7876 130 817 for availability and costs. 

Participants can join one of the open programmes, or alternatively, the course can be delivered in-house.


www.riverrhee.com