Customer Service Representative

The Customer Service Representative will work as part of the team that is responsible for receiving and processing orders, coordinating shipments, answering phones, responding to emails, providing prompt responses to customer concerns while delivering exceptional customer service. Other tasks will be performed as needed.

Job Description

Duties and Responsibilities
Process a variety of customer orders for an assigned territory into the ERP system accurately. This includes reagents, proficiency testing, primary cells, custom orders, instruments, training course etc.
Provide exceptional service to all external and internal customers.
Respond to customer inquiries in a timely manner in writing and over the phone.
Coordinate all internal requests and shipments to collaborators.
Actively review all open orders to ensure backorders are promptly acted on and fulfilled.
Collaborate cross-departmentally across Operations, Sales and Marketing to communicate and meet customer requests in a timely fashion.
Collaborate with Finance to follow up with customers on any collection, invoice or credit card issues.
Act as a custodian of inventory that is warehoused in various locations, including inventory on hold.
Provide reception coverage as required.

Qualifications
Bachelor’s degree or a diploma is highly preferred
Proven customer support experience or experience as a client service representative
Flexibility to work different shifts
Strong phone contact handling skills and active listening
Excellent verbal and written communication skills
Ability to multi-task, prioritize and manage time effectively in a fast-paced environment
Fluency in English required
Ability to speak other European languages is an asset.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.