Sales Support Specialist
at Bit Bio
Cambridge, UK
bit.bio is an award-winning spinout from the University of Cambridge. Our breakthrough technology combines synthetic and stem cell biology for the precise, efficient and consistent reprogramming of human cells used in research, drug discovery, and cell therapy. At bit.bio, we are passionate about engineering human cells that will enable the medicine of the future. To do this we need talented and curious people who want to make an impact on the future of science and therapeutics.
As a team of individuals, we value science, collaboration, openness, curiosity and creativity. We are united by trust and respect for each other.
Location: Babraham Research Campus, Cambridge
Type: Full time, permanent
Start: Immediate
Salary: Competitive / Hours: 40 p/w
Office based position
Your role in our team:
We are looking for an individual who is meticulous, adaptable, and able to provide customer support by assisting with sales procedures. The Sales Support Specialist will help in dealing with customer requests, enter new orders and provide quotations, deal with sales-related problems, track orders and investigate shipping issues.
Working closely with associated functions such as Finance, Manufacturing and Marketing the Sales Support Specialist will help collate information relating to purchase orders and invoicing, stock availability and delivery dates, and also work with the Marketing Group to process new sales leads. The Sales Support Specialist will also help enter and track data in sales databases and provide reports to the Commercial Group.
To ensure success, the Sales Support Specialist should ideally have experience in a Commercial Life science environment and possess advanced administrative skills and an understanding of sales performance metrics to provide the required support to monitor sales performance against target.
Your key responsibilities will include:
Acknowledge customers by responding to emails, texts and phone calls.
Maintaining and updating all customer contact information and sales account records.
Deal with any customer complaints and help resolve the issue as necessary.
Verify orders, including customers information, payment details and contact customers to answer any queries and obtain missing information.
Process purchase orders and work with Finance to issue sales invoice.
Ensure accuracy of information relating to purchase order and invoicing, stock availability, delivery dates.
Work with Finance and Shipping in cases where there are sales-related problems such as tracking orders, investigate shipping issues etc
Help compile monthly sales reports and provide any necessary data or reports to senior commercial leadership team
Work with the Marketing Group in processing new Leads as necessary.
Help track individual sales performance against target and ensure salespeople are doing their job correctly when it comes to the end to end sales process.
Supports the Commercial department with any necessary administrative work including filing reports, presenting sales team with necessary documents, help arrange travel and accommodation
You…
Have a qualification (HND or BSc in Business Administration) or equivalent experience in a similar role within the life science industry
Are able to build rapport quickly, with strong interpersonal skills and the ability to communicate effectively with a wide range of internal and external customers
Are organised, detail oriented, able to prioritise and and have outstanding time management skills
Possess high levels of responsibility and accountability and thrive both in teams and working independently
With essential experience in…
Experience working as a Sales Administrator or similar in the life sciences industry, preferably within a product based company
Experience with SalesForce or similar database/CRM system to manage the sales process
Building sales reports and monitoring opportunities throughout the sales process
…and possibly…
Experience with tender portals such as Scientist.com or equivalent
A life science background
More reasons to join us:
bit.bio provides a vibrant and dynamic work environment in an exciting, fast-moving time for biology. We work with cutting edge technologies and with our world-leading scientific advisory board. We conduct pioneering work with real-world impact.
We trust our people to make significant contributions early on with opportunities to be involved in projects that are key to the success and growth of our young company. We invest in people, creating opportunities for personal development in an inclusive multi-skilled team with ambitious goals that provide opportunities to learn on the job from each other.
Creativity and open minds are encouraged for everyone to contribute to the success of the company.
For information on how we will manage your data please see our Candidate Privacy Notice
https://www.bit.bio/candidate-privacy-notice