Application Specialist within Sequencing (Home-based) – Diagnostics – Kits & Reagents – Ref.: MG270521D

Our client specializes in diagnostic kits for complex DNA testing within reproductive health, hereditary diseases, oncology and transplantation. The company is growing and in order to support their expanding customer base, they are looking to recruit an application specialist to provide support to their NGS product line. In this role, you will be an important part of the customer support team and support their customers worldwide. You will work alongside the sales team and provide application support and training during pre-sales and after-sales activities.

Key Responsibilities

Setting up and performing on-site demos/presentation of NGS products at the customer facilities.
Supporting new customers by providing product training, remote or on-site, according to the product instructions.
Technical support to end-users; assess customer needs, act as technical expert and consult in product applications in the customers’ environment in close collaboration with the customer service team.
Technical support and training to the sales team and to international distributors. Assist the sales team with local customer visits and provide the NGS technical expertise.
Collect customer feedback. Recommend new developments and improvements on current products.
Maintain records of customer communications and technical support and report to Sales Manager.

Requirements

At least Bachelor´s degree, or equivalent, in life sciences, preferably Molecular Biology or Human Genetics.
Extensive hands-on laboratory experience in Next Generation Sequencing (NGS) and/or Sanger sequencing technologies and knowledge on different NGS related software.
Fluent both orally and written in English and German and preferably at least one of the following languages: Swedish, French, Spanish.
You have the availability to travel on a regular basis to customers in Germany (in accordance with regulations regarding covid-19).
A driving license is preferred.
Clinical lab experience is highly meritorious.
To thrive in this role your personality is very important! You will have freedom with responsibility in a dynamic and stimulating position where you will meet the demands of a continuously growing business. This requires that you have the self-motivation to work independently but also that you are a team player. Furthermore, we see that you are customer oriented with excellent communication and social skills. You also have natural planning and organizational skills with attention to details.