Documentation and Bioinformatics Support Officer

The web production team run services that span internal as well external users. Our services are highly visible all over the world and support to users via an active helpdesk that has knowledge of the tools and services we provide. The successful candidate will be working with bioinformaticians and software engineers as well as with system administrators in a devops environment.

Your role:

The documentation relating to these services are live web documents that need to be written in clear English. Some sections will require translation into multiple languages (for example: Chinese, Korean, Russian), which will be coordinated by the helpdesk officer. Queries to the helpdesk vary from helping users with the usage of bioinformatic tools as well as helping users troubleshoot their data.

In addition to the helpdesk activities described above, the role involves supporting our internal users and their external collaborators with our team collaboration services, comprising Confluence, Jira and Gitlab, which are critical components of the institute's internal infrastructure.

You have:

• Knowledge of common bioinformatics tools.
• Ability to write technical documentation in other languages.
• Experience in using Confluence ( or similar (e.g. DokuWiki).
• Experience in using the Request Tracker helpdesk software or similar (e.g. Jira, Trac, osTicket).

Why join us:

At EMBL-EBI, we help scientists realise the potential of ‘big data’ in biology by enabling them to exploit complex information to make discoveries that benefit mankind.

Working for EMBL-EBI gives you an opportunity to apply your skills and energy for the greater good.

As part of the European Molecular Biology Laboratory (EMBL), we are a non-profit, intergovernmental organisation funded by 22 member states and two associate member states.

We are located on the Wellcome Genome Campus near Cambridge in the UK, and our 600 staff are engineers, technicians, scientists and other professionals from all over the world.

EMBL is an inclusive, equal opportunity employer offering attractive conditions and benefits appropriate to an international research organisation. The remuneration package comprises a competitive salary, a comprehensive pension scheme and health insurance, educational and other family related benefits where applicable, as well as financial support for relocation and installation. For more information about pay and benefits please visit our website.

We have an informal culture, international working environment and excellent professional development opportunities but one of the really amazing things about us is the concentration of technical and scientific expertise – something you probably won’t find anywhere else.

If you’ve ever visited the campus you’ll have experienced first-hand our friendly, collegial and supportive atmosphere, set in the beautiful Cambridgeshire countryside. Our staff also enjoy excellent sports facilities including a gym, a free shuttle bus, an on-site nursery, cafés and restaurant and a library.

What else you need to know:

To view a copy of the full job description please visit our website.

To apply please submit a covering letter and CV through our online system.

Applications are welcome from all nationalities and this will continue after Brexit. For more information please see our website. Visa information will be discussed in more depth with applicants selected for interview.

EMBL-EBI is committed to achieving gender balance and strongly encourages applications from women, who are currently under-represented at all levels. Appointment will be based on merit alone.

Applications will close on 1 August 2019 at 23:00 GMT

Application Instructions: 

To apply please submit a covering letter and CV through our online system or visit

Application Closing Date: 
01 August