IT Support Technician is an award-winning spinout from the University of Cambridge. Our breakthrough technology combines synthetic and stem cell biology for the precise, efficient and consistent reprogramming of human cells used in research, drug discovery, and cell therapy. At, we are passionate about engineering human cells that will enable the medicine of the future. To do this we need talented and curious people who want to make an impact on the future of science and therapeutics.

As a team of individuals, we value science, collaboration, openness, curiosity and creativity. We are united by trust and respect for each other.

Location: Babraham Research Campus, Cambridge

Type: Full time, permanent

Start: Immediate

Salary: Competitive / Hours: 40 p/w

Office based position

Your role in our team:

We are looking for an IT Support Technician to become the initial point of contact for internal users encountering IT issues, playing a pivotal role in ensuring the IT operations at run smoothly and efficiently.

Your key responsibilities will include:
Provide first-level contact, conveying resolutions to user issues promptly, ensuring effective communication and swift resolution of all requests.
Undertake hands-on fixes, including software installation and upgrades, hardware installation, file backups configuration, and systems and applications setup.
Monitor and respond quickly and efficiently to requests received via the IT helpdesk.
Assist in the provisioning, setup, and maintenance of both Mac and Windows devices, ensuring their seamless integration and operation for our colleagues.
Manage user accounts and access controls across Google and Microsoft platforms, ensuring adherence to company policies and security.
Document internal procedures, maintaining a comprehensive record of all IT support activities and interactions.
Diagnose and resolve technical hardware and software issues, referring to external vendors when necessary.
Assist in maintaining inventory records for all IT assets and software licences, ensuring accurate tracking and management.
Contribute to the development and maintenance of system documentation and IT knowledge base articles.
Remain abreast of the latest trends and technologies in IT support, suggesting ways to enhance efficiency and effectiveness in our IT processes.

Will have a minimum Bachelor's in Computer Science or related field (or equivalent experience).
Have experience of working in an IT Support role managing IT tickets and workflows.
Have excellent problem-solving abilities, capable of diagnosing and swiftly resolving technical issues.
Have strong communication and interpersonal skills, with a patient, customer-oriented approach to IT support.
Have the ability to effectively manage multiple tasks and priorities in a fast-paced environment and to tight deadlines, coupled with a willingness to assist a varied stakeholder base.
Have a desire to learn and develop new skills.

With essential experience in…
Proficient familiarity with Google Workspace administration and troubleshooting.
Provisioning, configuring and troubleshooting Windows and Apple devices.
Microsoft environments, including Windows operating systems and Office 365.
A good understanding of networking fundamentals including WiFi.

And Possibly...
Experience with MDM systems such as Intune and Jamf.
Experience with video conferencing platforms like Zoom, Google Meet and Microsoft Teams and the relevant meeting room hardware.
An understanding of identity providers (standards and technologies like: SSO, SAML, SCIM).
Familiarity with the ITIL framework for service management.

More reasons to join us: provides a vibrant and dynamic work environment in an exciting, fast-moving time for biology. We work with cutting edge technologies and with our world-leading scientific advisory board. We conduct pioneering work with real-world impact.

We trust our people to make significant contributions early on with opportunities to be involved in projects that are key to the success and growth of our young company. We invest in people, creating opportunities for personal development in an inclusive multi-skilled team with ambitious goals that provide opportunities to learn on the job from each other.

Creativity and open minds are encouraged for everyone to contribute to the success of the company.

Application Instructions: 

To apply for this position, please follow the link to our website at

Application Closing Date: 
17 May 2024