Applications are invited for a Key Account and Sales Manager to join the Business Development and Impact Group at the Earlham Institute, based in Norwich, UK.

As the Key Account & Sales Manager, you will:
Develop Sales Strategies: Create and execute effective sales strategies for existing products and services, and lead on developing new products and services and sale strategies to drive revenue growth. Conduct annual price benchmarking and competitor analysis to identify the unique selling points for the Earlham services and use this information to inform the marketing and sales strategy.
Customer Engagement: Provide up-to-date technical service updates to both new and existing customers, ensuring their needs are met and exceeded
Lead Generation & Conversion: Identify and cultivate leads, convert prospects into sales, and secure repeat business through strong relationship management.
Negotiation & Agreements: Lead negotiations for service agreements, ensuring favorable terms and fostering long-term customer relationships.
Process Optimisation: Streamline sales and project management processes, maintaining accurate forecasting, budgeting, and resource allocation.
Project Administration: Oversee commercial project administration, ensuring timely management and comprehensive reporting.
Cross-Functional Collaboration: Partner with technical and operational teams to deliver an exceptional customer experience. Coordinate the marketing and sales focus between the individual teams providing services and communications team.
Team Leadership: Motivate and guide internal teams to achieve lead conversion and account management targets aligned with the sales plan.
Sales Campaigns: Implement and manage sales campaigns in collaboration with the communications team to enhance market presence.
Commercial Intelligence: Adhere to best practices for tracking, recording, and analysing commercial data to inform strategic decisions.
Stakeholder Reporting: Assist the Head of BDI in reporting team KPIs and performance metrics to stakeholders.

Key Relationships
Reporting to the Head of Business Development and Impact, the Key Account & Sales Manager will be a member of the Operations Division and will work closely with other members of the Business Development and Impact Team, Technology Platforms staff, and Senior Management Team members. The post holder will work closely with institute support functions such as contracts and finance.

Main Activities & Responsibilities
Develop Sales Strategies: Create and execute effective sales strategies for existing products and services, and lead on developing new products and services and sale strategies to drive revenue growth. Conduct annual price benchmarking and competitor analysis to identify the unique selling points for the Earlham services and use this information to inform the marketing and sales strategy.

Customer Engagement: Provide up-to-date technical service updates to both new and existing customers, ensuring their needs are met and exceeded.

Lead Generation & Conversion: Identify and cultivate leads, convert prospects into sales, and secure repeat business through strong relationship management.

Negotiation & Agreements: Lead negotiations for service agreements, ensuring favourable terms and fostering long-term customer relationships.

Process Optimisation: Streamline sales and project management processes, maintaining accurate forecasting, budgeting, and resource allocation.

Project Administration: Oversee commercial project administration, ensuring timely management and comprehensive reporting.

Cross-Functional Collaboration: Partner with technical and operational teams to deliver an exceptional customer experience. Coordinate the marketing and sales focus between the individual teams providing services and communications team.

Team Leadership: Motivate and guide internal teams to achieve lead conversion and account management targets aligned with the sales plan.

Sales Campaigns: Implement and manage sales campaigns in collaboration with the communications team to enhance market presence.

Commercial Intelligence: Adhere to best practices for tracking, recording, and analysing commercial data to inform strategic decisions.

Stakeholder Reporting: Assist the Head of BDI in reporting team KPIs and performance metrics to stakeholders.

As agreed with line manager, any other duties commensurate with the nature of the role.