Developing effective leadership and management skills is challenging in any situation, but when you are analysing critical data and making important decisions that won’t always be popular, it is essential to have advanced leadership and influencing skills. Learn how to become a successful leader/manager, improve communication, make better decisions, manage conflict and build credibility.
Using the latest science and research about how our brains work, coupled with researched psychology to understand interpersonal relationships and how conflict arises, this course can help you avoid unnecessary difficulties and help you excel in your role as a QP, RP and first-time manager.
Experience in the industry and technical knowledge provides a solid foundation for competence, but with enhanced leadership skills you will achieve better job satisfaction, career progression and be able to handle stressful situations and conflict more proficiently.
This course is suitable for trainee Qualified Persons, Trainee QPs, Responsible Persons, Deputy RPs, QA Managers, QC Managers or Production Managers or any first manager in the pharmaceutical industry.
The course will cover :
Basic neuroscience and how this effects people’s responses to various situations
How science helps us manage people day to day and in difficult situations
Conflict resolution (managing it and avoiding it)!
Processing information to make difficult decisions; communicating difficult decisions and managing the responses that may not always be positive
Understanding how our brain is responding to others so we can manage people successfully; discovering your strengths and maximising your personal impact
Effective communication; getting what you need to do your job and managing others to do theirs
Influencing and building rapport to effectively carry out your work, reaching correct outcomes; this involves communication with an array of different people and different levels
Looking at the challenges of your role and analysing solutions to the most common problems